AI agents and chat assistants that answer customers around the clock
Missed calls and slow replies cost small businesses real customers. Nexly builds AI assistants that live on your website, answer your phone line, and work inside your tools. They respond immediately, ask the right questions, and hand off to a person when a conversation needs one.
What an AI assistant can do for your business
- Answer common questions about your services, hours, and process, in your voice.
- Qualify new leads by asking about their needs, timeline, and contact details.
- Book discovery calls or appointments directly onto your calendar.
- Answer inbound phone calls as an AI receptionist and log the conversation in your CRM.
- Draft replies for your team to review, so responses go out faster without losing your personal touch.
- Follow up on missed calls and messages so no inquiry slips through.
Where assistants work
Website chat and voice widget, phone line, text messaging where enabled, and inside the tools your team already uses. Every conversation can be logged to a contact record with notes, tags, and tasks so nothing depends on someone remembering to write it down.
Built to know when to step aside
We configure each assistant with clear instructions about your services, what it can and cannot promise, and when to pass the conversation to you. Pricing, contracts, and sensitive questions go to a human. We test the assistant with real scenarios before launch and adjust it after seeing how customers actually use it.
Chat assistant or AI receptionist: which is right for you?
A website chat assistant suits businesses whose customers browse online first: it answers questions, collects details, and books time without waiting for office hours. An AI receptionist suits businesses that live on the phone, such as trades, clinics, and local services, where a missed call is often a lost job.
Many clients start with one and add the other later. Both can share the same knowledge about your business, so answers stay consistent across channels.
How we train an assistant on your business
We gather the facts customers ask about most: services, service areas, hours, pricing guidance, policies, and how you want to be described. We write these into the assistant's instructions and knowledge, set clear boundaries for what it should never promise, and test it with realistic questions, including the awkward ones.
After launch we review real conversations, fix gaps, and tighten answers. An assistant improves most in its first few weeks of real use.
Privacy, consent and honesty
Customers should know when they are talking to an AI, and calls or chats may be recorded or logged. We help you add the right notices and set up text-message consent properly. Our own privacy policy explains how Nexly handles conversation data. Because legal requirements vary, we recommend that you confirm your own disclosures with your attorney.
Serving Atlanta and the metro area
Nexly LLC is an independently owned company based in Atlanta, Georgia. We work with small and mid-sized businesses across metro Atlanta, including Dunwoody, Sandy Springs, Buckhead, Midtown, Alpharetta, Roswell, Marietta, Decatur and the surrounding suburbs, and with remote clients anywhere in the United States.
Most of our work happens over video calls and inside your software, so you do not need to be near us. If you are in the Atlanta area and prefer to meet in person for a kickoff, we are glad to arrange it.
Frequently asked questions
Will customers know they are talking to an AI?
We recommend being upfront. Our assistants introduce themselves as AI assistants, which builds trust and sets the right expectations.
Can the assistant answer our phone?
Yes. A voice-enabled assistant can answer inbound calls, answer common questions, capture contact details, and book a call, then log everything to your CRM.
What happens when the assistant cannot answer?
It collects the person's details, tells them someone will follow up, and creates a task or notification for your team.
How long does it take to set up?
A focused chat or voice assistant typically takes a few weeks to design, test, and launch, depending on how many systems it connects to.
Can the assistant work in more than one language?
Many assistants can respond in several languages. We test any language you need with real examples before launch.
Will it work with my CRM and calendar?
Usually yes. The assistant can create contacts, add notes, and book appointments directly in common CRM and calendar tools, which is why we pair this service with our integration work.
Is it available in Atlanta and across the country?
Yes. Nexly LLC is based in Atlanta, Georgia, and we set up assistants for businesses throughout the United States.
Ready to talk it through?
Book a short discovery call. We will look at your workflows together and tell you plainly what is worth doing.
Book a discovery call