AI automation for home service businesses
When you are under a sink or on a roof, you cannot answer the phone, and the customer calls the next company on the list. Nexly builds AI assistants and automations for HVAC, plumbing, electrical, roofing, cleaning, landscaping and other home service companies, so every call and message gets a prompt response and every job gets followed up.
Where time gets lost
- Missed calls and after-hours inquiries go to competitors.
- Booking back-and-forth eats time that should go to billable work.
- Quotes go out late, and follow-up depends on memory.
- Asking happy customers for reviews never quite gets done.
Automations we build
- AI phone and chat assistant. Answers questions, collects the address and problem, and books an appointment on your calendar, around the clock.
- Instant lead response. New web forms, texts and missed calls get a reply within moments, and urgent jobs are flagged to you.
- Quote and estimate follow-up. Automatic reminders to customers who have not responded, so open quotes do not go cold.
- Appointment reminders. Text and email confirmations that reduce no-shows and last-minute cancellations.
- Review requests. After a completed job, customers are asked for a review at the right moment, and unhappy feedback comes to you first.
How Nexly helps
Every project starts with a short discovery call about how your business actually runs. We then pick the one or two workflows with the clearest payoff, build them inside the tools you already use, and test them with your team before anything touches a customer. Our work falls into four areas:
Getting started
- Book a short discovery call and tell us where the most time is lost.
- We recommend a starting project with a clear scope and price, and we tell you plainly if AI is not the right fix.
- We build, test and hand over, with a person always in control of anything high stakes.
Serving Atlanta and the metro area
Nexly LLC is based in Atlanta, Georgia, and works with home services businesses across Dunwoody, Sandy Springs, Buckhead, Midtown, Alpharetta, Roswell, Marietta, Decatur and surrounding areas, as well as remote clients anywhere in the United States. Most work happens over video calls and inside your software, and we are happy to meet in person for a kickoff if you are local.
Frequently asked questions
Will customers know they are talking to an AI?
We recommend being upfront. The assistant introduces itself as an AI assistant, handles routine questions and booking, and hands off to a person for anything it should not decide.
Can it book jobs directly on our calendar?
Yes, when your scheduling tool supports it. We set rules for service areas, job types, and time windows so the assistant only books what you can actually take.
What about emergencies?
We can set keywords and rules that flag urgent calls, such as no heat or active leaks, and route them to you immediately by call or text.
How much does this cost?
It depends on the size of the project and the tools involved. A short discovery call is the quickest way to get a clear scope and price.
Ready to talk it through?
Book a short discovery call. We will look at your workflows together and tell you plainly what is worth automating.
Book a discovery call